Using Business Intelligence Canned Reports : Report Parameters : Waiting Time reports : Waiting Time per Queue
  

Waiting Time per Queue

Select the time interval length in the report parameters. The graph shows the total number of transactions within each time interval.
Each Branch presented separately but on the same page.
 
The following data is shown:
Name
Definition
Branch
Branch name.
Queue
Queue name.
Intervals (00:05:00, 00:10:00, …)
The time intervals as defined by the Interval parameter. The report presents the number of transactions with a waiting time within the interval. The shown time is the end of the interval.
Rest
These are all transactions with a waiting time above the last interval, in this example above 45 minutes.
Total
The total number of transactions.
Above service level
The number of transactions with a waiting time longer than the Service Level defined in the Queue settings in Orchestra.
Above service level %
The percentage of total transactions that had a waiting time longer than the Service Level defined in the Queue settings in Orchestra.
Total
The total number of transactions within each interval.
%
The percentage of all transactions that was within the interval.
% Cumulative
The percentage of all transactions that were within this and all previous intervals (percentage that had a waiting time up to and including this interval).