Using Business Intelligence Canned Reports : Report Parameters : Transaction Time reports : Transaction Time per Service
  

Transaction Time per Service

Select time interval length in the report parameters. The graph shows the total number of Customers within each time interval.
Each Branch is presented separately, but on the same page.
 
The following data is shown:
Name
Definition
Branch
Branch name.
Service
Service name.
Total
The total for the Branch.
Intervals (00:05:00, 00:10:00, …)
The time intervals, as defined by the Interval parameter. The report presents the number of transactions with a transaction time within the interval. The shown time is the end of the interval.
Rest
These are all transactions with a transaction time above the last interval.
Total
The total number of transactions.
Above service level
The number of transactions that took longer than the Service Level, defined in the Service settings in Orchestra.
Above service level %
The percentage of total transactions that took longer than the Service Level, defined in the Service settings in Orchestra.
Total
The total number of transactions within each interval.
%
The percentage of all transactions that were within the interval.
% Cumulative
The percentage of all transactions that were within this and all previous intervals (percentage that had a transaction time up to and including this interval).