Using Business Intelligence Canned Reports : Report Parameters : Ticket reports : Trace Ticket Number
  

Trace Ticket Number

This report shows information about the Complete Journey. Use the report parameters to select one ticket number. A transfer results in a new row in the report.
Each date is presented separately.
Note: The same ticket number can appear more than once each day.
 
The following data is shown:
Name
Definition
Issued
The time when the transaction started. There should be one row per transaction, so for a ticket number with multiple transactions there should be multiple rows.
Staff Member
The name of the staff member who provided the Service.
Service
The Service selected for the transaction.
Queue
The Queue the ticket number was placed in.
Service Point
The name of the Service Point where the Service was provided.
Wait Time
The waiting time for the transaction.
Transaction Time
The transaction time for the transaction.
Total Time
The sum of the waiting time and the transaction time.
Ended by
The Visit Outcome (Note: In stat is called Visit Outcome but it is the transaction outcome.)