Using Business Intelligence Canned Reports : Report Parameters : Ticket reports : Trace Customer
  

Trace Customer

This report is used to trace all steps of a specific Customer in a Customer Journey. This way you will be able to follow a Customer’s journeys for all Visits to all Branches and find out which staff members that served the Customer. The Customer Id, used as input to this report, can for example be found in the Ticket Report.
Each date and Branch is presented separately.
 
The following data is shown:
Name
Definition
Issued
The time when the transaction started. There is one row per transaction, so for a ticket number with multiple transactions there are multiple rows.
Ticket number
The ticket number the Customer was assigned, during the Visit.
Staff Member
The name of the Staff Member who provided the Service.
Service
The Service selected for the transaction.
Queue
The Queue that the ticket number was placed in.
Service Point
The name of the Service Point where the service was provided.
Wait Time
The waiting time for the transaction.
Transaction Time
The transaction time for the transaction.
Total Time
The sum of the waiting time and the transaction time.
Ended by
The Visit outcome.