Using Business Intelligence Canned Reports : Report Parameters : Ticket reports : Ticket Report
  

Ticket Report

This report shows information about every Visit and transaction for one day on one Branch. Here you can find the Customer Id, which can then be used in the Trace Customer report as well as the Visit Id, which is needed in the Event List report.
To limit the size of the report, it is only possible to select one date and one Branch each time the report is run.
All data is shown on the same page.
Note: There may be several rows for each Ticket Number.
The following data is shown:
Name
Definition
Ticket Number
A list of all ticket numbers generated the selected day. There should be one row per transaction, so if a Visit has multiple transactions there will be multiple rows with the same ticket number.
Visit ID
Id of the Visit.
Customer Id
The Customer Id
Service
The Service selected for the transaction.
Queue
The Queue the ticket number was placed in.
Issued Time
The time when the transaction started.
Call Time
The time the Customer was called (VISIT_CALL).
Finish Time
The time when the transaction ended.
Wait Time
The waiting time for the transaction.
Transaction Time
The transaction time for the transaction.
Total Time
The sum of the waiting time and the transaction time.
Staff Member
The name of the staff member who provided the Service.
Service Point
The name of the Service Point where the Service was provided.
Total number of visits
The total number of Visits in the report.
 
For each transfer of a ticket number, there is a new row in the report, making it possible to follow the complete Customer Journey: