Using Business Intelligence Canned Reports : Report Parameters : Service reports
  

Service reports

Delivered Service

This report shows both the Delivered Services and the Outcomes per Service. For example, you can see the percentage of a Delivered Service that had a certain Outcome.
All data is combined and shown on the same page.
 
The following data is shown:
Name
Definition
Service
Service names.
Delivered service
Name of the Delivered Service.
Outcome
Name of the Outcome.
Count
The number of times the Delivered Service or Outcome was registered.
Outcome %
The percentage of the Delivered Service that had this Outcome.
Delivered service %
The percentage of the Service that had this Delivered Service.
Average transaction time
The average transaction time for the transactions for this Delivered Service and Outcome.
Max transaction time
The longest transaction time for any transaction for this Delivered Service and Outcome.
Total transaction time
The total time it took to serve the Customer with this Service, Delivered Service and Outcome.
Total delivered service
The total times the Delivered Service was registered (sum of Outcomes).
Total service
The total number of Delivered Services for a Service (sum of Delivered Services).