Date

Shows Day, Week, Month, Year or Weekday, depending on the View parameter.

Arrived

Number of Customers that arrived.

Served

Number of Customers that were served.

% of arrived that were served

Percentage of the arrived Customers that were served.

No Show

The number of no shows.

% No Shows

Percentage of the arrived Customers that were no shows.

Total Transaction Time

The total transaction time for all served Customers.

Average Transaction Time

The average transaction time for all served Customers.

Max Transaction Time

The longest transaction time within the period.

Waiting time above KPI

The number of Customers that had a waiting time longer than the Service Level.

% above KPI

Percent of all served customers that had a waiting time longer than the Service Level

Average Waiting Time

The average waiting time for all called Customers.

Max Waiting Time

The longest waiting time for a Customer.

Total number of arrived

The total number of arrived Customers (the sum of the Arrived column.

Total number of served

The total number of served Customers (The sum of the Served column)

Total % of arrived that were served

The percentage of total number of arrived that also were served (total served / total arrived).

Total number of no shows

The total number of no shows (The sum of the No Show column)

Total % No Shows

The number of total no shows compared with the total number of arrived (total no shows / total arrived).

Total of total transaction time

The total transaction time for all Customers served and included in this report.

Total above KPI

The total number of Customers that had a waiting time longer than the KPI (Service Level).

Average arrived

The average number of Customers that arrived per selected period.

Average served

The average number of Customers that were served per selected period.

Average no shows

The average number of no shows per selected period.

Average total transaction time

The average total transaction time per selected period.

Average of average transaction time

The average transaction time for all transactions included in the report.

Note: not per selected period.

Average above KPI

The average number of Customers, with a waiting time above the KPI, per selected period.

Average of average waiting time

The average waiting time for all transactions included in the report.

Note: not per selected period.

Max arrived

The maximum number of arrived for a selected period.

Max served

The maximum number of served Customers for a selected period.

Max %served

The maximum percentage of served Customers for a selected period.

Max no shows

The maximum number of no shows for a selected period.

Max % no shows

The maximum percentage of no shows for a selected period.

Max total transaction time

The maximum total transaction time for a selected period.

Max average transaction time

The maximum average transaction time for a selected period.

Max of max transaction time

The maximum max transaction time for a selected period.

In reality, this is the longest transaction time for any Customer included in this report

Max above KPI

The maximum number of waiting times above the KPI for a selected period.

Max % above KPI

The maximum percentage of waiting times above the KPI for a selected period.

Max average waiting time

The maximum average waiting time for a selected period.

Max of max waiting time

The maximum max waiting time for a selected period.
In reality this is the longest waiting time for any Customer included in this report