Using Business Intelligence Canned Reports : Report Parameters : Customer feedback reports : Feedback Time
  

Feedback Time

This report can for example be used to compare feedback provided immediately after the Visit with feedback given at a later stage. This way you can find out if the Customer feedback is depending on the time between the Visit and the given feedback.
All data is combined and shown on the same page.
 
The following data is shown:
Name
Definition
Date
Shows Day, Week, Month, Year, or Weekday, depending on the View parameter.
Answers provided within 30 minutes after the Visit
The result of the feedback provided within 30 minutes after the end of the Visit.
Answers provided after 30 minutes, but the same day
The result of the feedback provided later than 30 minutes after the end of the Visit, but still on the same day.
Answers provided the day after, or later
The result of the feedback provided the day after the Visit, or later.
Average feedback
The average of all the numeric feedbacks.
Number of answers
The number of Customers that provided feedback.
Total number of Visits
The total number of Visits.
Answers provided within 30 minutes after the Visit
The result of the feedback provided within 30 minutes after the end of the Visit.