Using Business Intelligence Canned Reports : Report Parameters : Customer feedback reports : Answer Summary
  

Answer Summary

The report shows detailed information about the number of Customers for each answer. Each question is presented separately. You can for example compare the waiting time and the transaction time with the answers, to see if long waiting times are resulting in a longer score.All data is shown on the same page.
 
The following data is shown:
Name
Definition
Question
Each included question is presented separately. Only include questions with a defined range of answers, not free-text questions.
Answer
All the available answers defined by the parameter Answers.
Note: Also, answers that were never provided should be included and have the number of answers = 0 and no info for waiting time or transaction time.
Number of answers
The number of Customers who have provided the answer.
% of total answers
The answers percentage of the total number of answers
Average waiting time
The average waiting time
Average transaction time
The average transaction time