Feedback Overview

This report shows an overview of the feedback result from the Customer Feedback solution. You can see the average of all included questions with a numerical answer (including NPS), compare the waiting time and transaction time with the feedback, show the feedback per Branch, Service, Staff Member, etc. All data is combined and shown on the same page.

Name	Definition
Date	Shows Day, Week, Month, Year, or Weekday, depending on the View parameter.
Average feedback	The average of all the numeric feedbacks.
Average waiting time	The average waiting time
Average transaction time	The average transaction time
Total number of visits	The total number of Visits
Number of answers	The total number of answers
Answer %	The percentage of the total number of Visits that provided an answer. Note: Each Visit is included only once, even if the Customer answered many questions.