Customer feedback reports
The Customer feedback reports provide direct information about the Customer experience.
With these reports, you can for example:
• Compare waiting time with Customer satisfaction to find the optimal Service level.
• Find the longest waiting time that still results in an acceptable Customer satisfaction level.
• Fine-tune the Service level.
Configuration prerequisites:
• There must be Marks, intended to be used as answers.
• There must be a unit where the Customers can provide feedback.
• For some of the reports, Service Level is used.