Using Business Intelligence Canned Reports : Report Parameters : Appointment reports : Appointment Service Overview
  

Appointment Service Overview

This report is used to get an overview of all Appointments that have been served (or expected to be served). It shows information per Service, i.e more detailed information than the Appointment Overview report.
Here, you can compare the transaction time with the booked Appointment length, to find out how well the reserved time slots are working. Also, you can compare the Appointments for different Services, for example to see if certain Services are booked longer in advance than others, or if there are differences in the number of late arrivals. You can also see the average number of Customers per Appointment and Service.
All data is combined and shown on the same page.
 
The following data is shown:
Name
Definition
Date
Shows Day, Week, Month, Year or Weekday, depending on the View parameter.
Services
Services served by an Appointment Queue.
Number of booked appointments
Number of Appointments that were booked for the selected date.
Customers that did arrive
Number of journeys that had an Appointment and where the journey reached event VISIT_CREATE.
% of customers that did arrive
Calculated value.
Late arrivals
Number of Appointments where the Customer arrived late.
Average waiting time
Average waiting time for all transactions where the Customer arrived to the Appointment.
Average waiting time after appointment time
Average Appointment waiting time.
Average transaction time
Average transaction time.
Number of appointments that took longer time than booked appointment time.
This is the number of Appointments that took longer time than the booked Appointment time.
% of appointments that took longer time than booked appointment time
Same as above, but percentage instead of number.
Average difference in time between transaction time and appointment length
This is the average difference in time between transaction time and the booked Appointment length in hh:mm:ss. Positive value if the Appointments in average take longer than the booked length and a negative value if the Appointments in average take a shorter time than the booked Appointment length.
Average number of days in advance the appointment was booked
The average booking time in days (one decimal).
Average number of customers per appointment
The average number of Customers per Appointment
Totals
Sum of columns. For averages, this is the average of all Customers, not the average of the shown averages.
Average
For columns with numbers this is the same as the average of the column. For columns already containing average values this is the average for all included transactions, not for the column.