Name | Description |
|---|---|
Feedback, average | The average feedback value. |
Feedback, 0 | The number of Customers that entered 0 as feedback |
Feedback, 1 | The number of Customers that entered 1 as feedback |
Feedback, 2 | The number of Customers that entered 2 as feedback |
Feedback, 3 | The number of Customers that entered 3 as feedback |
Feedback, 4 | The number of Customers that entered 4 as feedback |
Feedback, 5 | The number of Customers that entered 5 as feedback |
Feedback, 6 | The number of Customers that entered 6 as feedback |
Feedback, 7 | The number of Customers that entered 7 as feedback |
Feedback, 8 | The number of Customers that entered 8 as feedback |
Feedback, 9 | The number of Customers that entered 9 as feedback |
Feedback, 10 | The number of Customers that entered 10 as feedback |
Feedback, Yes | The number of Customers that entered Yes as feedback |
Feedback, No | The number of Customers that entered No as feedback |
Feedback, text | The free text feedback |
Feedback, count | The number of Customers who provided feedback |
Feedback, NPS | Calculate NPS, based on the feedback |
Feedback, entered | This is counting the feedback in exactly the same way as for "Feedback, count" but this is placed in the timeslot for the timestamp of the feedback event making it possible to see when the feedback was provided. |
Feedback, average answer time | The average time, in minutes, between Visit end and the feedback event. |
Feedback, max answering time | The longest time, in minutes, between Visit end and the feedback event. |
Name | Description |
|---|---|
Transaction Time, Average | The average transaction time. |
Waiting Time, Average | The average waiting time. |
Walking Time, Average | The average walking time. |
Wrapup Time, Average | The average wrap-up time. |
Transaction Time, within sl | These are the transactions with a transaction time equal to or less than the transaction time Service Level. |
Waiting Time, within sl | These are the transactions with a waiting time equal to or less than the waiting time Service Level. |
Transaction Time, Max | The maximum transaction time. |
Waiting Time, Max | The maximum waiting time. |
Called by Cherry Pick | The number of Customers called by cherry picking, visit_call_type 1. |
Called by Walk Direct | The number of Customers that were called by walk direct, visit_call_type 2 |
Called by Work Profile | The number of Customers that were called by workprofile, visit_call_type 3 |