Name | Description |
|---|---|
Transaction Time, Average | The average transaction time |
Waiting Time, Average | The average waiting time |
Walking Time, Average | The average walking time |
Wrapup Time, Average | The average wrap-up time |
Transaction Time, within sl | These are the transactions with a transaction time equal to or less than the transaction time service level. |
Waiting Time, within sl | These are the transactions with a waiting time equal to or less than the waiting time service level. |
Transaction Time, Max | The maximum transaction time |
Waiting Time, Max | The maximum waiting time |
TTD 1 (0–3 min) | The number of Customers with a transaction time from and including 0 but less than 3 minutes. |
TTD 2 (3–6 min) | The number of Customers with a transaction time from and including 3 but less than 6 minutes. |
TTD 3 (6–9 min) | The number of Customers with a transaction time from and including 6 but less than 9 minutes. |
TTD 4 (9–12 min) | The number of Customers with a transaction time from and including 9 but less than 12 minutes. |
TTD 5 (12–15 min) | The number of Customers with a transaction time from and including 12 but less than 15 minutes |
TTD 6 (15- min) | The number of Customers with a transaction time from and including 15 minutes. |
Transaction Time, Total | The total transaction time |
Transactions | The number of transactions |
Waiting Time, Total | The total waiting time |
Walking Time, Total | The total walking time |
Wrapup Time, Total | The total wrap-up time |
WTD 1(0–3 min) | The number of Customers with a waiting time from and including 0 but less than 3 minutes |
WTD 2 (3–6 min) | The number of Customers with a waiting time from and including 3 but less than 6 minutes |
WTD 3 (6–9 min) | The number of Customers with a waiting time from and including 6 but less than 9 minutes |
WTD 4 (9–12 min) | The number of Customers with a waiting time from and including 9 but less than 12 minutes |
WTD 5 (12–15 min) | The number of Customers with a waiting time from and including 12 but less than 15 minutes |
WTD 6 (15-min) | The number of Customers with a waiting time from and including 15 minutes |
Identified customers | The total number of Visits with a customer id. Not all Visits may have a customer id, so this is the number of Visits that have a customer id, no matter if the same id appears multiple times. |
Unique identified customers | The total number of unique customer id. This is the total number of unique Customers, so multiple occurrences of the same customer_id are counted only once. |
Number of single visits | This is the number of Visits where the customer id only appears once. The same Customer has not performed any more Visits. |
Max customer visits | The maximum number of Visits for a customer id |