There is a number of time stamps used to define the different time periods for a staff session.
• When a staff logs on to a Service Point, a user session is started. The time stamp is called session_start_ts below.
• When a Visit transaction is called to a Service Point, a staff transaction is started. The timestamp is called session_start_transaction_ts.
• Optionally, after serving the Customer, the staff can perform a wrapup. The time stamp is named session_wrapup_ts.
• After serving the current Service, the staff will end the transaction, recycle the transaction, or transfer the Service to a Queue, Service Point Pool or User Pool for further Service. The time stamp is named session_end_transaction_ts.
• When a staff logs out the user session is ended. The time stamp is called session_end_ts below.
The following definitions are used in statistics regarding different time periods
total time = session_end_ts – session_start_ts
serving time = sum of all (session_end_transaction_ts – session_start_transaction_ts)
wrapup time = sum of all (session_end_transaction_ts – session_wrapup_ts)
idle time = total time – serving time
In Analysis Reports the time periods will be shown formatted as hh:mm:ss.
Name
Description
Idle Time, Average
The average idle time per session.
Idle Time, Total
The total idle time.
Number of Transactions
The total number of transactions
Session End, Earliest
The earliest end time for a session during the selected time period
Session End, Latest
The latest end time for a session during the selected time period
Session Start, Earliest
The earliest start time for a session during the selected time period
Session Start, Latest
The latest start time for a session during the selected time period
Session Time, Average
The average session time per session.
Session Time, Total
The sum of session time for the current selection of staff sessions
Sessions, Ends
The total number of session ends
Sessions, Starts
The total number of session starts
Store Next Time, Total
The total time the staff member has been in store next waiting for customers
Transaction Time, Average
The average transaction time per transaction for the Staff (Note: this is the Staff transaction time and not the Visits transaction time.)
Transaction Time, Total
The total transaction time.
Wrapup time, Average
The average wrap-up time.
Wrapup Time, Total
The sum of serving time for the current selection of staff sessions
