• A Visit transaction starts when the Service is entered into a Queue (see Visits above). The time stamp is called visit_transaction_create_ts below.
• The Visit transaction is then called to a Service point. The time stamp for this is called visit_transaction_call_time below.
• A Mark starts when the Visit transaction is confirmed or called at a Service Point, or when the previous Mark is added to the Visit. The time stamp is called service_start_ts below.
• The Mark ends when it is added to the Visit transaction. The time stamp is called mark_ts
waiting time = visit_transaction_call_ts – visit_transaction_create_ts
transaction time = service_start_ts – mark_ts
In Analysis Reports the time periods will be shown formatted as hh:mm:ss.
Name
Description
% responding
% responding.
Average Mark Time
The average Service waiting time for the current selection of Marks.
Average Waiting Time
The average Service waiting time for the current selection of Marks.
Count
The total number of Marks in the current selection
NPS
Net Promoter Score
Number of Responses
Number of responses.
Total Transaction Time
The sum of transaction time for the current selection of Marks.
Total Waiting Time
The sum of Service waiting time for the current selection of Marks.
