Orchestra Business Intelligence User Console Basics : Business Intelligence Calculations : Marks : Service
  

Service

The Service information is from the Visit transaction where the Delivered Service was added.
Name
Description
Queue Type
The Queue type of the Delivered Service Queue. One of QUEUE, SERVICE_POINT, STAFF_POOL, STAFF_QUEUE
Queue Name
The configured name of the Queue from which the Visit transaction to which the Delivered Service was added, e.g. ”Queue A”
Service Name
The configured name of the Service for the Visit transaction to which the Delivered Service was added, e.g. ”Service A”