• A Visit transaction starts when the Service is entered into a Queue (see Visits above). The time stamp is called visit_transaction_create_ts below.
• The Visit transaction is then called to a Service point. The time stamp for this is called visit_transaction_call_time below.
• A delivered Service starts when the Visit transaction is called to a Service point or when the previous delivered Service is added to the Visit. The time stamp is called delivered_service_start_ts below (for the first Delivered Service added to the Visit transaction this time stamp is the same as visit_transaction_call_ts above).
• The Delivered Service ends when the Delivered Service is added to the Visit transaction. The time stamp is called delivered_service_end_ts
waiting time = visit_transaction_call_ts – visit_transaction_create_ts (Deprecated in Orchestra 5.3)
transaction time = delivered_service_end_ts – delivered_service_start_ts
In Analysis Reports the time periods will be shown formatted as hh:mm:ss.
Name
Description
Transaction Time, Average
The average delivered service transaction time.
Count
The number of times the delivered service was delivered.
Transaction Time, Total
The total delivered service transaction time.
TTD 1 (0–3 min)
The number of Customers with a transaction time from and including 0 but less than 3 minutes.
TTD 2 (3–6 min)
The number of Customers with a transaction time from and including 3 but less than 6 minutes.
TTD 3 (6–9 min)
The number of Customers with a transaction time from and including 6 but less than 9 minutes.
TTD 4 (9–12 min)
The number of Customers with a transaction time from and including 9 but less than 12 minutes.
TTD 5 (12–15 min)
The number of Customers with a transaction time from and including 12 but less than 15 minutes.
TTD 6 (15- min)
The number of Customers with a transaction time from and including 15 minutes.
