Name | Description |
|---|---|
Appointment WT, Average | The average Appointment waiting time. |
Appointment WR, Max | The longest Appointment waiting time. |
Transaction Time, Average | The average transaction time. |
Waiting Time, Average | This is the average waiting time. |
Walking Time, Average | This is the average walking time. |
WrapupTime, Average | This is the average wrap-up time. |
Bookings | Counts the number of Appointments based on booked date and time. |
Appointment starts | Counts the number of Appointment starts. |
Appointment ends | Counts the number of Appointment ends. |
Cancellations | Counts the number of cancellations. |
Changes | Counts the number of changes. |
No Shows | The number of called Appointments that were No Shows. |
Appointment WR, Total | The total Appointment waiting time. |
Transaction Time, Total | The total transaction time. |
Waiting Time, Total | The total waiting time. |
Walking Time, Total | The total walking time. |
Wrapup Time, Total | The total wrap-up time. |
Appointment Length, Average | The average time booked for the Appointments |
Called before time | The number of Customers that were called before the Appointment time. |
Days in Advance, Average | The average time in days between the booking date and the Appointment date. |
Days in Advance, Max | The longest time between a booking date and an Appointment date. |
AWTD 1(0–2 min) | The number of Customers with an Appointment waiting time from and including 0 but less than 2 minutes (The time interval for the Appointment waiting time is two minutes because the Appointment waiting time is usually very short). |
AWTD 2 (2–4 min) | The number of Customers with an Appointment waiting time from and including 2 but less than 4 minutes. |
AWTD 3 (4–6 min) | The number of Customers with an Appointment waiting time from and including 4 but less than 6 minutes. |
AWTD 4 (6–8 min) | The number of Customers with an Appointment waiting time from and including 6 but less than 8 minutes. |
AWTD 5 (8–10 min) | The number of Customers with an Appointment waiting time from and including 8 but less than 10 minutes. |
AWTD 6 (10- min) | The number of Customers with a waiting time from and including 10 minutes. |
TTD 1 (0–3 min) | The number of Customers with a transaction time from and including 0 but less than 3 minutes. |
TTD 2 (3–6 min) | The number of Customers with a transaction time from and including 3 but less than 6 minutes. |
TTD 3 (6–9 min) | The number of Customers with a transaction time from and including 6 but less than 9 minutes |
TTD 4 (9–12 min) | The number of Customers with a transaction time from and including 9 but less than 12 minutes. |
TTD 5 (12–15 min) | The number of Customers with a transaction time from and including 12 but less than 15 minutes. |
TTD 6 (15- min) | The number of Customers with a transaction time from and including 15 minutes. |
Booking 1 (0–2 days) | The number of Customers that booked their Appointments from 0 (the same day) to 2 days in advance. |
Booking 2 (3–4 days) | The number of Customers that booked their Appointments 3 to 4 days in advance. |
Booking 3 (5–6 days) | The number of Customers that booked their Appointments 5 to 6 days in advance. |
Booking 4 (7–8 days) | The number of Customers that booked their Appointments 7 to 8 days in advance. |
Booking 5 (9–10 days) | The number of Customers that booked their Appointments 9 to 10 days in advance. |
Booking 6 (11- days) | The number of Customers that booked their Appointments 11 days or more in advance. |